Support

Not with an email address — the driver app uses a workspace name and an invite code, both given to you by your dispatcher. Type them exactly as sent; the code is not case-sensitive.

If it says "Invalid workspace or invite code", the usual cause is a code that has been deactivated. Ask your dispatcher to send a fresh one.

The app shows routes that have been dispatched for today. If the screen is empty, your dispatcher has probably built the route but not dispatched it yet, or it's scheduled for a different day. Pull down to refresh before calling it in.

Nothing stops. Stop completions, photos, signatures and notes are saved on the phone and sync automatically when you're back in coverage. You can check what's still waiting under Settings → Offline sync, and force it with Sync now.

Don't sign out while updates are queued — signing out discards them. The app warns you if any are pending.

Only while a route is in progress, and only while the app is in use. It lets dispatch see your progress and gives recipients an accurate ETA. There is no background tracking, and sharing stops when your route ends.

You can revoke the permission in your device settings at any time. The app keeps working — dispatch just sees your stop updates without a live position.

Swoop hands your navigation app the street address rather than a dropped pin, which is usually more accurate. You can pick Google Maps, Waze or Apple Maps under Settings → Navigation app. If an address is genuinely wrong, mark the stop failed with a reason so dispatch sees it immediately.

Type them, or import a spreadsheet. CSV import maps your columns automatically, flags duplicates, and marks addresses it couldn't confidently locate before a driver wastes a mile on them.

Drag any stop where you want it and lock it. Locked stops stay exactly where you put them through every re-optimization. Time windows are treated as hard constraints, not suggestions, and you can re-optimize as many times a day as you like at no cost.

Each stop gets a private tracking link. You choose how much it reveals — estimated arrival only, position in the queue, or a live map. Links can be revoked at any time.

A seat is a driver — anyone who signs in and drives. Dispatchers, admins and office staff are free and unlimited; a dispatcher who also drives is a driver seat. Deactivate a driver and the seat frees up immediately. Stops and routes are never metered.

Each plan includes a monthly allowance of traffic-aware optimization. Past it, routes still optimize instantly on our built-in engine, which honors your time windows, locks and priorities. Nothing is blocked and you are never charged an overage — you'll just see a note on the run.

Delivery records and proof of delivery can be exported or deleted from the console at any time. For a full workspace export, email support@swoop-io.comand we'll handle it within 30 days.

In the iOS app: Account → Delete my account. It takes effect immediately — no support ticket, no waiting.

Deleting your account also deletes any workspace where you are the only owner, including its routes, stops and proof of delivery. Workspaces with another owner are left alone. This cannot be undone.

Yes — turn it on under Account. It requires Face ID or Touch ID when you reopen the app on that device. The check happens entirely on your phone; your biometric data never leaves it and is never sent to us.

Please contact the business making the delivery — they hold your order and can change or reschedule it. Swoop IO is the software they use; we can't alter a delivery on their behalf.