Terms of Service

You need an account to use the Service. Keep your sign-in method secure — you are responsible for what happens under your account. Tell us promptly at support@swoop-io.com if you believe it has been compromised.

There are two ways to reach the driver app. An employee signs in with their own account (an email code or password, or — where enabled — Apple, Google or Microsoft) and drives their assigned routes. A contractor or temp driver signs in with an invite code the dispatcher issues, which grants access only to that workspace's assigned routes and nothing else. Treat invite codes as credentials, and deactivate a driver when they leave.

You must be at least 16 and able to form a binding contract.

You keep all rights to the data you put into the Service — your stops, recipients, contacts, drivers, vehicles and their maintenance records, depots, templates, routes and proof of delivery. You grant us only the licence needed to run the Service for you: to store it, process it, display it back to you, and send it to the providers described in our Privacy Policy for geocoding, routing, traffic, weather forecasts and notifications.

We do not sell your data and we do not train machine-learning models on it.

You are responsible for having the right to give us the personal data you upload — particularly recipient names, addresses and phone numbers — and for telling those people how their data is used, as your own privacy obligations require.

You agree not to:

• Use the Service to break the law or to plan or carry out anything harmful.
• Upload data you do not have the right to upload.
• Attempt to access another workspace's data, probe our security, or circumvent limits and quotas.
• Resell or white-label the Service without a written agreement with us.
• Use driver location data for anything other than operating deliveries — covert surveillance of employees is prohibited and may be illegal where you operate.

Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. Driver seats are billed monthly by the count of active drivers — people who sign in and drive, each counted once — even on an annual plan; dispatchers, admins and office users are free, and a dispatcher who also drives is a driver seat. Each plan includes one driver. Temp drivers who sign in with an invite code are not seats; they are billed per active day on plans that allow them. Prices are shown before you subscribe.

Stops, routes and optimization runs are never metered or billed. Each plan includes a monthly allowance of smart (traffic-aware, third-party) optimization, counted in stops per solve and stated on the plan, growing with each driver seat. When it is used up, routes continue to solve on our built-in engine at no charge unless you choose, for a given run, to keep smart optimization — in which case the stops past the allowance are billed at the stated per-stop price (currently 6¢), shown to you before the run and itemised on your invoice; a trial can never be billed. The Service tells you which engine solved a round. Usage of imports, geocoding and drive-time lookups is likewise bounded per plan and never surprise-billed.

Free trials run for the stated period (currently seven days) and require no card. If you do not subscribe by the end of a trial, the workspace can no longer create, optimize or dispatch new routes, but your data is preserved and any round already dispatched can still be completed by its driver. Nothing is deleted, and choosing a plan restores full access immediately.

You can cancel at any time and keep access through the end of the paid period. Fees already paid are not refunded except where the law requires it. We may change prices with at least 30 days' notice before your next renewal.

Where a subscription is purchased through Apple, billing is handled by Apple under their terms, and refunds are requested from Apple rather than from us.

The Service depends on providers including mapping, routing and traffic, address geocoding, weather forecasting, and messaging. Your workspace may supply its own provider keys. We are not responsible for those providers' availability or accuracy, and your use of them may be subject to their own terms.

Google Maps. The Service includes Google Maps features and content — route optimization, address geocoding, traffic, directions, weather and, where a driver turns it on, turn-by-turn navigation. Your use of Google Maps features and content is subject to the then-current Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

Navigation. By default the driver app hands navigation to the driver's own maps app — Apple Maps, Google Maps or Waze — and their use of it is governed by that app's terms. A driver can instead turn on turn-by-turn navigation inside the driver app, which is provided by Google. The first time a driver turns that setting on, Google presents its own terms of use for the service and the driver decides whether to accept them; declining simply leaves the hand-off behaviour in place, and switching the setting off again ends it. Either way the choice belongs to the driver, on their own device.

Routes, ETAs, traffic readings and weather forecasts are estimates. Traffic, weather and road conditions change; a forecast describes a day, it does not decide one, and the Service never re-solves a route or changes a service time because of the weather. Directions may differ from actual conditions, and a driver is solely responsible for any costs that following them incurs, such as tolls or high-occupancy lane charges. Drivers must follow the road, applicable traffic law and their own judgement — never the app. Do not interact with the app while driving.

We work to keep the Service available and take regular backups, but we do not promise uninterrupted service on plans without a written service-level agreement. We may make changes, and will give reasonable notice before removing functionality you depend on.

You can stop using the Service and delete your account at any time — from Account in the app, or by writing to support@swoop-io.com. Deleting your account also deletes any workspace where you are the only owner, including its routes, stops and proof of delivery. That is permanent.

We may suspend or end access if you materially breach these terms, if required by law, or if an account goes unpaid, giving reasonable notice where we can. You can export your data before closing an account; after closure we delete or anonymize it as described in the Privacy Policy.

The Service is provided "as is". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, and our total liability arising out of these terms is limited to the amount you paid us in the twelve months before the claim arose.

Nothing here excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

We may update these terms. For material changes we will give at least 30 days' notice by email to workspace owners or in the Service, and the updated date above will change. Continuing to use the Service after a change takes effect means you accept it.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction — except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. If you are a consumer, this does not deprive you of the protection of mandatory law where you live.

Questions about these terms: support@swoop-io.com.